Refund policy
Returns
Our return policy applies for 30 days. If more than 30 days have passed since your purchase, we unfortunately cannot offer a refund or exchange. To be eligible for a return, the item must be unused and in the same condition as when you received it. It must also be in the original packaging.
Additional non-returnable items:
Gift cards
Comics (unless damaged)
Digital downloadable comics (unless the file is damaged)
Some health and personal care products
To complete your return, a receipt or proof of purchase is required. Please do not send your purchase back to the manufacturer. There are certain situations where only a partial refund is offered (if applicable).
- Items that are not in their original condition, are damaged, or are missing parts for reasons not due to our error.
- Items returned more than 30 days after delivery.
Refunds
Once your return is received and inspected, we will send you an email to let you know that we have received your item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within a certain number of days.
Late or missing refunds
If you have not yet received a refund, first check your bank account again.
Then contact your credit card company; it may take some time before the refund is officially posted.
Then contact your bank. There is often processing time before a refund is posted.
If you have done all of this and still have not received your refund, please contact us at shop@theurbanlegend.no.
Sale items
Only regularly priced items may be refunded; unfortunately, sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at shop@theurbanlegend.no and send your item to: Keep on Walking AS, Enebakkveien 162, 0680 Oslo, Norway.
Gifts
If the item was marked as a gift at purchase and shipped directly to you, you will receive store credit for the value of your return. Once the returned item is received, a gift card will be sent to you.
If the item was not marked as a gift at purchase, or the gift giver had the order shipped to themselves to give to you later, we will send the refund to the gift giver and they will be informed about your return.
Shipping
To return your product, you should mail it to: Keep on Walking AS, Enebakkveien 162, 0680 Oslo, Norway.
You are responsible for paying your own shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it takes for your exchanged product to reach you may vary.
If you are shipping an item worth over 999 NOK, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
